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Payment and Refund Policy

VJ Green Land Resort – Kolli Hills, Tamil Nadu

Last Updated: 03 November 2026

At VJ Green Land Resort, Kolli Hills, we aim to provide a transparent and comfortable booking experience for all our guests. This Payment and Refund Policy explains the payment procedures, room reservation conditions, cancellation rules, refund eligibility and additional service charges applicable to bookings made through our website or directly with our resort team.

Guests are requested to read and understand this policy carefully before making any payment or confirming a room reservation. By proceeding with a booking and making payment, you acknowledge that you have reviewed and accepted the applicable payment and refund conditions.


1. Room Booking and Payment Procedure

1.1 Booking Enquiry

Guests can enquire about room availability and reservations through our official website booking form, telephone or WhatsApp.

While submitting a booking enquiry, guests must provide the following details:

  • Guest name.
  • Contact mobile number.
  • Check-in date.
  • Check-out date.
  • Number of adults.
  • Number of children, if applicable.
  • Preferred room category.
  • Any additional requirements.

Submitting an enquiry does not guarantee room availability or confirm a reservation.

1.2 Booking Confirmation

A room reservation will be confirmed only after the resort team verifies availability, communicates the applicable tariff and payment requirements, and receives the required payment.

Guests must obtain confirmation from our resort team before starting their journey to Kolli Hills.

Do not assume that a room is reserved merely because you have submitted a website form, made a telephone enquiry or sent a WhatsApp message.

1.3 Advance Payment

An advance payment may be required to confirm a room reservation.

The advance amount and payment instructions will be communicated directly by our resort team based on the booking requirements.

Guests must complete the requested payment within the communicated time to secure their reservation.

Room availability cannot be guaranteed if the required advance payment is not received within the agreed time.

1.4 Payment Acknowledgement

After making a payment, guests are requested to share the payment transaction reference or screenshot with our resort team through the official communication channel.

Our team will verify the transaction and communicate the booking confirmation.

Guests are advised to retain their payment receipts and booking confirmation messages until the completion of their stay.


2. Room Tariff and Accommodation Charges

2.1 Family Room Tariff

The published tariff for our Family Room is:

  • Room Category: Family Room.
  • Room Rent: ₹4,000 per day.
  • Maximum Occupancy: Up to 4 persons.
  • Air Conditioning: Not available (Non-AC room).
  • Room Facilities: Double cot, ceiling fan, television, bathroom and toilet, and hot water facility.

The applicable tariff must be reconfirmed with our resort team before making payment.

2.2 Tariff Verification

Room tariffs may vary depending on room category, availability, season, weekends, public holidays and special booking requirements.

Guests must confirm the final room rent and total payable amount before transferring money.

Any tariff communicated and agreed upon during the booking confirmation process will apply to that reservation, subject to applicable law.

2.3 Additional Guest Charges

Each room has a specified maximum occupancy limit.

Guests must communicate the exact number of people staying in the room before confirming their booking.

Additional guest accommodation, if permitted, may involve extra charges and must be approved by resort management in advance.

2.4 Additional Charges

The standard room rent does not automatically include every additional service available at the resort.

Charges for optional facilities and services will be communicated separately wherever applicable.


3. Accepted Payment Methods

3.1 Payment Through UPI

Guests may make payments through UPI using the payment details shared by our resort team.

Always verify the recipient’s payment details before completing a UPI transaction.

3.2 Bank Transfer

Where bank transfer facilities are provided, guests may transfer the booking amount using the bank details officially communicated by the resort.

3.3 Other Payment Methods

Any other accepted payment method will be communicated directly by our resort team.

Guests should not transfer money to unknown personal accounts or unverified payment numbers claiming to represent the resort.

3.4 Payment Verification

Payments will be treated as received only after successful verification by our resort team.

Pending, failed, reversed or unsuccessful transactions will not be considered completed booking payments.


4. Cancellation and Refund Policy

4.1 Non-Refundable Booking Policy

IMPORTANT: CONFIRMED ROOM BOOKINGS ARE NON-REFUNDABLE FOR GUEST-INITIATED CANCELLATIONS.

Once a room reservation has been confirmed and the applicable payment has been received, the amount paid will not be refunded if the guest decides to cancel the reservation.

This policy applies even when the guest has personal reasons for cancelling the trip or is unable to travel on the confirmed dates.

4.2 Situations Where Refunds Are Not Available

Refunds will not be provided for guest-initiated cancellations or the following circumstances:

  • Change of personal travel plans.
  • Cancellation due to family or personal reasons.
  • Change of mind after confirming the reservation.
  • Change in the number of guests.
  • Transportation problems or vehicle breakdowns.
  • Difficulty travelling to Kolli Hills.
  • Changes in weather conditions affecting personal travel plans.
  • Changes in check-in or check-out dates after confirmation.
  • Failure to arrive on the confirmed check-in date.
  • Late arrival or early departure.
  • Cancellation due to personal emergencies.
  • Failure to use the reserved accommodation.

Guests are strongly advised to confirm their travel arrangements, availability, room requirements and payment details before making a reservation.

4.3 Cancellation After Advance Payment

If a guest cancels a confirmed reservation after making an advance payment, the advance amount will not be refunded.

Any remaining payment obligations, if applicable under the agreed booking conditions, must be discussed with the resort team.

4.4 No-Show Policy

If guests fail to arrive on the confirmed check-in date without prior communication, the reservation will be treated as a no-show.

The payment received for the confirmed reservation will not be refunded.

Guests should inform our resort team as early as possible if they anticipate a delay in reaching the property.

4.5 Early Check-Out

If a guest decides to leave the resort before the confirmed check-out date, the unused portion of the booking amount will not be refunded for guest-initiated early departure.

4.6 Booking Date Changes

Requests to change confirmed booking dates must be communicated directly to the resort team.

Approval of date changes depends on room availability and management confirmation.

Any approved modification may involve additional charges.

A request to change booking dates does not automatically qualify for a refund or guarantee an alternative reservation.

4.7 Cancellation by the Resort

If VJ Green Land Resort is unable to provide the confirmed accommodation due to circumstances within the resort’s control, the guest will be informed and an appropriate resolution will be discussed.

Depending on the circumstances, the resolution may include an alternative accommodation arrangement, rescheduling or a refund of the amount paid for the affected booking.

Any refund or alternative arrangement will be handled in accordance with applicable law.

4.8 Exceptional Circumstances

In exceptional situations such as government restrictions, natural disasters, serious safety concerns or other unavoidable circumstances, the resort will review the situation and communicate the available options to affected guests.

Any applicable refund or other remedy will be determined in accordance with the circumstances and applicable legal requirements.


5. Additional Services and Their Charges

5.1 Laundry Services

Laundry facilities are available as an additional paid service.

Laundry charges are not included in the standard room tariff.

Guests must confirm the applicable laundry charges before requesting the service.

Payments made for laundry services already provided are non-refundable, except where a refund is required by applicable law.

5.2 Food Arrangements

Food arrangements are provided through outside food vendors on a paid basis.

Food is not included in the standard room rent.

All food requirements must be communicated and arranged in advance through the resort team.

Guests must confirm the menu, quantity, delivery timing and applicable charges before placing an order.

Food arrangements are subject to outside vendor availability.

Once food orders have been accepted and preparation or procurement has started, cancellation and refund requests may be subject to the vendor’s applicable conditions and the actual costs incurred.

5.3 Campfire Arrangements

Campfire facilities are available only on prior request and confirmation.

Campfire charges are additional and are not included in the standard room tariff.

Guests must confirm the availability, timing and charges before making payment for the campfire service.

Campfire arrangements may be cancelled or restricted due to rain, strong winds, fire safety concerns or other environmental conditions.

If the resort is unable to provide a paid campfire service, the applicable amount paid for that service will be addressed separately from the room booking in accordance with the circumstances and applicable law.

5.4 Trekking Assistance

Our resort team can assist guests with information and arrangements for trekking activities in Kolli Hills.

Trekking arrangements may involve separate guide fees, transportation expenses, entry charges or other third-party costs.

All applicable charges and arrangements must be confirmed before proceeding.

Trekking activities are subject to weather conditions, local restrictions, safety requirements and availability.

5.5 Other Additional Services

Any additional service requested by guests that is not included in the confirmed room tariff may involve separate charges.

Guests must confirm all additional service charges before accepting the service.


6. Important Information Before Making Payment

6.1 Verify Room Details

Before transferring money, guests must carefully verify the selected room category, facilities, occupancy capacity and tariff.

6.2 Confirm Non-AC Room Facilities

Our Family Room is a non-AC accommodation with a ceiling fan.

Guests expecting air-conditioned accommodation must verify the available facilities before booking.

6.3 Confirm Food Requirements

Food is arranged through outside vendors on an advance-request and paid basis.

Guests must not assume that complimentary food or an in-house restaurant service is included in the room tariff.

6.4 Confirm Optional Facilities

Laundry, campfire and other optional services may involve additional charges.

Guests must confirm their requirements and the applicable charges before arrival.

6.5 Verify Travel Dates

Check-in and check-out dates must be verified carefully before making payment.

Once a reservation is confirmed, guest-initiated cancellations are non-refundable.

6.6 Confirm the Total Amount

Guests should request confirmation of the complete payable amount, including room rent, advance payment and any additional services selected.

Any applicable taxes or other mandatory charges, if applicable, should also be clarified before payment.


7. Payment Disputes and Transaction Issues

7.1 Failed Transactions

If money is debited from your bank account but the resort does not receive the payment, please contact your bank or payment service provider and inform our resort team.

Our team will verify the transaction using the available payment reference details.

7.2 Duplicate Payments

If you accidentally make the same payment more than once for a booking, contact our resort team immediately with the relevant transaction references.

Verified duplicate payments will be reviewed and resolved appropriately.

7.3 Incorrect Payment Transfers

If a payment is accidentally transferred to an incorrect account or number, guests must immediately contact their bank or payment service provider.

Guests should also inform the resort if the incorrect transaction involves payment details communicated by our team.

7.4 Payment Proof

Guests are requested to retain transaction screenshots, UPI references, bank transfer details and booking confirmation messages as proof of payment.


8. Refund Processing

8.1 Refund Eligibility

Refunds are not available for guest-initiated cancellations of confirmed room reservations.

However, refunds may be considered where a verified duplicate payment, erroneous payment collection, resort-initiated cancellation or another legally applicable situation requires a refund.

8.2 Refund Verification

Where a refund is applicable, our team may request the following details:

  • Guest name.
  • Booking confirmation details.
  • Payment transaction reference.
  • Payment date and amount.
  • Relevant bank or UPI transaction details.
8.3 Refund Method

Where approved, refunds will generally be processed through the original payment method or another mutually agreed payment method, subject to verification and applicable banking procedures.

8.4 Refund Timeline

Where a refund is approved, the expected processing timeline will be communicated to the guest.

Actual crediting time may depend on the bank, UPI service provider or payment gateway involved.


9. Policy Updates and Modifications

9.1 Right to Update

VJ Green Land Resort reserves the right to update or modify this Payment and Refund Policy whenever necessary.

9.2 Updated Policy

Any revised policy will be published on this website with an updated revision date.

Guests are encouraged to review this page before making a new reservation.

9.3 Existing Confirmed Bookings

Any changes to this policy will not automatically alter the payment and booking conditions already agreed upon for an existing confirmed reservation, subject to applicable law.


10. Contact Us for Payment and Booking Queries

For questions regarding room tariffs, advance payments, booking confirmation, additional service charges, payment verification or refund-related matters, please contact our resort team directly.


VJ Green Land Resort

Address: Opposite Boat House, Vasalurpattti, Thinnannuradu, Kolli Hills, Tamil Nadu.

Phone: 6382588441

Phone / WhatsApp: 8825663629

Email: vanithajp7@gmail.com


11. Guest Acknowledgement

By making a payment and confirming a reservation at VJ Green Land Resort, guests acknowledge that they have read and understood the Payment and Refund Policy.

Guests specifically acknowledge the non-refundable nature of confirmed room bookings for guest-initiated cancellations.

All room facilities, accommodation details, tariffs, additional service charges and booking conditions must be verified before payment.

We encourage every guest to clarify their questions with our resort team before confirming a reservation.


Thank you for choosing VJ Green Land Resort. We look forward to welcoming you to Kolli Hills!


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