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Privacy Policy & Booking Terms and Conditions

VJ Green Land Resort – Kolli Hills, Tamil Nadu

Last Updated: 03 November 2026

Welcome to VJ Green Land Resort, Kolli Hills. We value your privacy and want every guest to have a clear understanding of our room facilities, services, booking procedures, payment conditions and resort policies before confirming a reservation.

By accessing our website, submitting a booking enquiry, contacting us or confirming a reservation, you acknowledge that you have read and understood the applicable policies described below.

 

1. Privacy Policy

1.1 Information We Collect

When you contact us or submit a booking enquiry through our website, we may collect the following information:

  • Full Name: To identify the person making the booking enquiry.
  • Mobile Number: To contact you regarding room availability, booking confirmation and stay-related information.
  • Email Address: To send booking details and other relevant communications.
  • Check-in Date: To understand your preferred arrival date.
  • Check-out Date: To understand your preferred departure date.
  • Number of Guests: To identify the appropriate room and accommodation requirements.
  • Additional Requirements: Any special requests or information voluntarily provided through our enquiry form.
1.2 How We Use Your Information

The information collected from guests may be used for the following purposes:

  • To respond to room booking enquiries.
  • To check room availability for your requested dates.
  • To communicate room tariffs and available facilities.
  • To confirm reservations and payment details.
  • To coordinate additional services such as food arrangements, laundry and campfire facilities.
  • To communicate important information before your arrival.
  • To provide customer support during your stay.
  • To improve our website and guest experience.
1.3 Sharing of Personal Information

We respect your privacy and do not sell your personal information to third parties.

Your information may be shared with relevant service providers only when necessary to fulfil your booking or requested services.

For example, limited booking information may be shared with an outside food vendor when you specifically request pre-booked food arrangements.

We may also disclose information when required by applicable laws or lawful government authorities.

1.4 Website Forms and Communication

When you submit an enquiry through our website, your information may be received through our website forms, email or other communication channels.

When you contact us through telephone or WhatsApp, the information you voluntarily share may be used to respond to your enquiry and manage your reservation.

Please avoid sharing unnecessary sensitive personal or financial information through public communication channels.

1.5 Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality and visitor experience.

These technologies may help us understand website usage, remember certain preferences and improve website performance.

You can manage or disable cookies through your browser settings. However, some website features may not function as intended.

1.6 Third-Party Services and External Links

Our website may contain links or integrations from third-party services such as Google Maps, WhatsApp, social media platforms and other external websites.

These services may collect information according to their own privacy policies.

VJ Green Land Resort is not responsible for the privacy practices, content or data-handling policies of external websites and services.

We recommend reviewing their respective privacy policies before using those services.

1.7 Data Protection and Security

We take reasonable measures to protect the personal information submitted through our website and communication channels.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

Guests are advised not to share passwords, banking PINs, OTPs or confidential payment credentials with anyone claiming to represent the resort.

1.8 Data Retention

We may retain booking enquiries, reservation details and related communication records for as long as reasonably necessary for booking management, customer support, business records and legal or regulatory requirements.

1.9 Changes to This Privacy Policy

VJ Green Land Resort reserves the right to update or modify this Privacy Policy whenever necessary.

Any changes will be published on this page with an updated revision date.

Guests are encouraged to review this page periodically.

 

2. Room Booking Terms & Conditions

2.1 Booking Enquiry and Confirmation

Submitting a booking enquiry through our website does not automatically confirm your room reservation.

Room availability must be verified and confirmed directly by our resort team.

A reservation will be considered confirmed only after the booking details have been agreed upon and the required payment or advance payment has been received and acknowledged by the resort.

Guests must obtain booking confirmation before travelling to Kolli Hills.

2.2 Advance Booking

We recommend booking your room in advance, particularly during weekends, holidays, festival seasons and peak tourist periods.

Room availability is subject to existing reservations.

Walk-in bookings are subject to availability and cannot be guaranteed.

2.3 Room Tariff and Payment

The room tariff will be communicated or displayed on the respective room booking page.

For example, our Family Room tariff is ₹4,000 per day, as displayed on the Family Room page.

The applicable tariff must be confirmed with our resort team before making payment.

Any additional services, facilities or arrangements requested by guests may involve separate charges.

Guests must confirm the total payable amount before completing their booking.

2.4 Non-Refundable Booking Policy

IMPORTANT: ALL CONFIRMED BOOKINGS ARE NON-REFUNDABLE.

 

Once a booking has been confirmed and the applicable booking payment has been received, the amount paid will not be refunded in the event of a guest-initiated cancellation.

This policy applies to the following situations:

  • Cancellation due to a change in personal travel plans.
  • Cancellation due to a change in the number of guests.
  • Cancellation due to transportation or travel difficulties.
  • Cancellation due to weather conditions or personal circumstances.
  • Failure to arrive at the resort on the confirmed check-in date.
  • Early departure before the scheduled check-out date.
  • Any other guest-requested cancellation after booking confirmation.

Guests are strongly advised to verify their travel dates, number of guests, room requirements, tariff and all applicable conditions before making payment.

 

Please make your reservation only after carefully reviewing and accepting this non-refundable booking policy.

If the resort is unable to honour a confirmed reservation due to circumstances within the resort’s control, the guest will be contacted and an appropriate resolution will be discussed, subject to applicable law.

2.5 Booking Date Changes

Any request to change the confirmed check-in or check-out dates must be communicated directly to the resort team.

Date changes are not guaranteed and are subject to room availability and resort approval.

Additional charges may apply depending on the revised dates and applicable room tariff.

A date-change request does not automatically qualify for a refund.

2.6 Guest Count and Room Occupancy

Guests must provide the correct number of adults and children at the time of booking.

The occupancy limit for each room must be followed.

Our Family Room is suitable for a maximum of 4 persons, as specified on the respective room page.

Any additional guest accommodation must be discussed and approved by the resort before booking confirmation.

Guests must not assume that additional beds or extra accommodation will be available without prior confirmation.

2.7 Room Selection and Facilities

Guests are requested to carefully review the respective room page and photographs before confirming their reservation.

Room facilities may vary depending on the room category.

The facilities and amenities specifically listed for each room category will apply.

Guests should contact the resort team in advance if they have any special room requirements.

Photographs displayed on the website are provided for reference and may not represent every individual room or its exact arrangement.

 

3. Room Facilities and Important Information

3.1 Air Conditioning

Our Family Room is a non-AC room.

Ceiling fans are provided for guest comfort.

Guests requiring air-conditioned accommodation must contact us and confirm availability before making a reservation.

Do not assume that every room has air conditioning.

3.2 Beds and Sleeping Arrangements

Room sleeping arrangements are based on the selected room category.

Our Family Room provides a comfortable double cot and is suitable for up to 4 persons, as specified on the room page.

Guests are requested to verify the sleeping arrangements before confirming their booking.

3.3 Television

Television facilities are available in the rooms where specified.

Guests should confirm the relevant facilities for their selected room category before booking.

3.4 Bathroom and Toilet

Clean bathroom and toilet facilities are provided for guest convenience.

Guests are requested to maintain cleanliness and use the facilities responsibly.

3.5 Hot Water Facility

Hot water facilities are available in the rooms as specified on the respective room pages.

Guests may contact the resort team if they require assistance.

3.6 Free Wi-Fi

Free Wi-Fi access is available for guests.

Internet connectivity and speed may vary depending on network coverage and service provider conditions.

Continuous or uninterrupted internet access cannot be guaranteed.

3.7 Laundry Services

Laundry facilities are available as an additional paid service.

Laundry is not included in the standard room tariff.

Guests must confirm the applicable laundry charges and service availability before requesting the service.

3.8 Indoor and Outdoor Games

Indoor and outdoor games facilities are provided for guest recreation.

Availability may depend on weather, maintenance, operating conditions and other circumstances.

Guests are requested to use the facilities responsibly and follow any instructions provided by resort staff.

3.9 Parking Facilities

Spacious parking facilities are available at the resort for guest vehicles.

Guests are requested to park their vehicles in the designated parking area.

Guests should take reasonable precautions to secure their vehicles and belongings.

 

4. Food Arrangements Policy

4.1 Food Available Through Advance Pre-Booking

Food arrangements are available through outside food vendors on a paid basis.

The resort does not guarantee that food will be available for immediate or walk-in orders.

Guests who require food arrangements must contact the resort team and place their request in advance.

4.2 Food Booking Confirmation

Food arrangements must be discussed and confirmed before arrival.

Guests must confirm the following details:

  • Required food items or meal preferences.
  • Number of persons requiring food.
  • Preferred meal timing.
  • Applicable food charges.
  • Availability of the requested food arrangements.

Food arrangements are subject to vendor availability and confirmation.

4.3 Food Charges

Food charges are separate from the room tariff.

Guests must confirm the applicable food prices before placing an order.

Any special food requirements must be communicated in advance.

4.4 Outside Food Vendors

Food arrangements may be coordinated through outside vendors.

The availability, preparation, delivery and pricing of food may depend on the respective vendor.

Guests are requested to confirm all food-related requirements before making their room reservation.

 

5. Campfire and Firecamp Policy

5.1 Campfire Availability

Campfire arrangements are available at the resort on request and subject to availability.

Campfire facilities are not automatically included in the room tariff.

5.2 Advance Confirmation Required

Guests interested in campfire arrangements must inform the resort team before their arrival.

Campfire arrangements must be confirmed in advance.

Availability cannot be guaranteed for every booking or on every date.

5.3 Additional Charges

Campfire facilities involve additional payment.

Applicable charges and arrangements must be confirmed with the resort team before booking the service.

Guests must not assume that campfire facilities are complimentary.

5.4 Weather and Safety Conditions

Campfire arrangements may be restricted or cancelled due to rain, strong winds, safety concerns or other environmental conditions.

Guests must follow the safety instructions provided by resort staff.

Children must be supervised by their parents or responsible adults near the campfire area.

 

6. Trekking Assistance Policy

6.1 Trekking Arrangements

VJ Green Land Resort can assist guests who are interested in exploring trekking opportunities in Kolli Hills.

Guests may contact the resort team before their arrival to enquire about available trekking options and possible arrangements.

6.2 Advance Enquiry

Guests are advised to communicate their trekking requirements in advance.

Trekking assistance is subject to local availability, weather conditions, accessibility and other relevant circumstances.

6.3 Trekking Charges and Permissions

Any applicable guide charges, transportation costs, entry fees or other expenses must be confirmed separately.

Guests are responsible for following local rules, safety guidelines and any required permissions.

Trekking activities must not be undertaken without considering the prevailing weather and local safety conditions.

 

7. Nearby Attractions and Location Information

VJ Green Land Resort is conveniently located near popular attractions in Kolli Hills.

Guests can explore nearby places during their stay.

  • Ancient Shiva Temple: A historic Shiva temple located close to our resort.
  • Boat House: Located opposite the resort, offering convenient access to the nearby boating attraction.
  • Agaya Gangai Falls: A popular waterfall attraction in Kolli Hills.
  • Arapaleeswarar Temple: A well-known ancient temple in Kolli Hills.
  • Seeku Parai Viewpoint: A popular viewpoint for enjoying the natural beauty and scenic surroundings of Kolli Hills.

Travel distances, accessibility, operating hours, entry fees and availability of activities may vary.

Guests are advised to verify local conditions before planning their visits.

The resort is not responsible for changes in operating schedules, entry restrictions or services managed by external attractions.

 

8. Guest Responsibilities and Resort Rules

8.1 Responsible Behaviour

All guests are expected to behave responsibly and maintain a peaceful atmosphere within the resort.

Any behaviour that disturbs other guests or damages resort property is not acceptable.

8.2 Cleanliness

Guests must maintain cleanliness inside the rooms and throughout the resort premises.

Waste must be disposed of in designated areas.

8.3 Property Damage

Guests may be held responsible for damage to resort property, furniture, electrical equipment, fixtures or other facilities caused by their negligence or intentional actions.

Applicable repair or replacement charges may be recovered where appropriate.

8.4 Noise and Disturbances

Guests are requested to avoid excessive noise, loud music and activities that may disturb other guests.

The peaceful environment of the resort must be respected.

8.5 Safety and Security

Guests are responsible for taking care of their personal belongings, valuables and electronic devices.

The resort should be informed immediately if any personal belongings are lost or if any safety-related issue occurs.

8.6 Use of Resort Facilities

All resort facilities must be used according to their intended purpose.

Guests must follow the instructions provided by resort staff when using indoor games, outdoor games, parking facilities and other common areas.

8.7 Children and Family Safety

Parents and guardians are responsible for supervising their children throughout the resort premises.

Special care must be taken near parking areas, outdoor spaces, water bodies, campfire areas and other potentially hazardous locations.

 

9. Communication and Booking Enquiries

Guests can enquire about room availability and make reservations through the following channels:

  • Direct telephone call to the resort.
  • WhatsApp communication.
  • Booking enquiry form available on our official website.

Submitting an online enquiry does not mean that the reservation is confirmed.

Guests must receive direct confirmation from the resort team before travelling.

Any additional requirements, special arrangements, food orders, laundry requests, campfire arrangements or trekking assistance should be communicated and confirmed before arrival.

 

10. Limitation of Responsibility

VJ Green Land Resort takes reasonable steps to maintain its rooms, facilities and guest services.

However, certain facilities and external services may be affected by weather, network interruptions, electricity supply, maintenance, vendor availability and other circumstances beyond our reasonable control.

The resort shall not be responsible for the independent operations or service quality of third-party vendors and external tourist attractions.

Nothing in this policy is intended to exclude any rights or remedies that guests may have under applicable law.

 

11. Changes to Booking Terms and Conditions

VJ Green Land Resort reserves the right to revise its room tariffs, facilities, additional service charges and booking terms when necessary.

The applicable booking conditions and tariff communicated to the guest at the time of reservation will govern that confirmed booking, subject to applicable law.

Any material changes to a confirmed reservation will be communicated to the affected guest.

 

12. Contact Us

For room bookings, availability enquiries, payment confirmation, additional services or questions regarding this Privacy Policy and Booking Terms, please contact us directly.

 

VJ Green Land Resort

Location: Opposite Boat House, Vasalurpattti, Thinnannuradu, Kolli Hills, Tamil Nadu.

Phone: 6382588441

Phone / WhatsApp: 8825663629

Email: vanithajp7@gmail.com

Website: VJ Green Land Resort – Kolli Hills

We encourage every guest to read all applicable policies and confirm their requirements before making a reservation.

 

Thank you for choosing VJ Green Land Resort. We look forward to welcoming you to Kolli Hills.

 

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